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Related Resources:
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Regulatory Assistance Office
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Specific issues you may have questions about:
Regulatory Assistance Office Call 1-800-728-6942 or RAO@dtsc.ca.gov The Department of Toxic Substances Control (DTSC) Regulatory Assistance Officers respond to inquiries from the regulated community, environmental firms, other agencies, and the public at large about Department issues. DTSC Regulatory Assistance Officer’s role is to provide informal guidance about hazardous waste management, site cleanup and other DTSC regulatory information for the convenience of regulated businesses, other government agencies and the public. Such advice is not binding upon DTSC, nor does it have the force of law. If you would like a formal opinion on a matter by DTSC, please contact the responsible program office directly. Within California, you can contact a Regulatory Assistance Officer by calling (800) 728-6942. If you are calling from out-of-state, please call (916) 255-3618. In addition to the toll free number, you may email questions directly to the Regulatory Assistance Officers at: RAO@dtsc.ca.gov The Department of Toxic Substances Control (DTSC) Regulatory Assistance Program provides regulatory compliance assistance, information, research, and ombudsman services to the public. At its core are three Hazardous Substances Scientists, two in Southern California, one in Northern California Regional Offices (PDF map). The Regulatory Assistance Officers respond to inquiries from the regulated community, environmental firms, other agencies and the public at large. Typically, they respond to hundreds of calls per week and, increasingly, to emails. Tapping into the Regulatory Assistance program gives you the benefit of a combined total of more than 40 years of experience in DTSC, shared by the Regulatory Assistance Officers alone. In addition to the traditional references (regulations, policies and procedures, and other documents) they rely on contacts in and outside of DTSC who are experts in specialized fields. What's more, the key DTSC programs provide on-call Regulatory Assistance Officer points-of-contact, further enriching the information resource. You can contact the Regulatory Assistance Officers by calling (800) 728-6942, or (800) 72TOXIC. You will reach the Regional Regulatory Assistance Officer covering your part of the state. If you are calling from out-of-state, you will need to call (916) 255-3617. Or email them directly:
Finally, other DTSC programs, most notably, Emergency Response, have program-specific Duty Officers, liaisons and contacts. Here are a few key DTSC contact numbers:
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